Frequently Asked Questions
Everything you need to know about your Manners LDN experience.
How long does shipping take and do you ship internationally?
We offer worldwide shipping. UK orders typically arrive within 2-4 business days via tracked delivery. International shipping times vary by location, generally taking 7-14 business days depending on customs processing.
What is your return and exchange policy?
We accept returns and exchanges within 28 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, certain items like earrings or intimate wear may be non-returnable.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. As our cuts are designed for a specific fit, we recommend measuring yourself against our guide or contacting our support team for personalized styling advice.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
Where are Manners LDN garments produced?
We pride ourselves on ethical production. Our garments are manufactured in small batches to reduce waste, working closely with audited factories that ensure fair wages and safe working conditions for all staff.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your parcel's journey.